In a significant development, the Directorate of Criminal Investigations (DCI) has resumed production of Police Clearance Certificates, commonly known as Certificates of Good Conduct, at its headquarters. This achievement comes after a temporary hiatus caused by a necessary system upgrade.
Mohamed Amid, the Director of Criminal Investigations, expressed his commitment to addressing the backlog of pending applications resulting from the system upgrade. During this challenging period, the DCI resorted to manual processing for urgent cases, causing delays for many applicants.
Amid stated, “We deeply regret the inconveniences our clients have faced due to these delays and assure them of improved and expedited services going forward.”
The Principal Criminal Registrar’s office has implemented pragmatic measures to streamline the application process. Applicants can no longer schedule fingerprinting appointments through the e-citizen portal but can choose a convenient fingerprinting center.
To prevent potential issues, applicants must ensure that their ID card copies accompanying their application forms are clear and well-duplicated, with particular attention to the thumbprint impression.
The PCR office emphasized the DCI’s dedication to fulfilling its mandate with diligence and integrity, assuring applicants that producing these essential documents is a top priority.
The prolonged delay in certificate production significantly impacted applicants, with some waiting up to seven months for their documents. The DCI is now working diligently to clear the backlog, similar to the challenges faced by the Department of Immigration in certificate production.
Police Clearance Certificates play a vital role for individuals seeking employment opportunities and international travel, making the timely resumption of production a relief for many.
Here are the steps on how to apply for a Police Clearance Certificate:
1 Fill out the application forms on the e-citizen platform.
2 Select the mode of payment and make the required payment for the police clearance.
3 Download and print two copies of the invoice and one copy of form C24 on both sides of an A4 paper.
4 Present the C24 form and invoices, along with an original National ID for adults or an original birth certificate for minors, to the DCI for fingerprint recording and processing.
5 During the submission, provide two copies of the invoice and one copy of the C24 form on both sides.
6 Applicants must appear in person and allow their fingerprints and palm prints to be recorded on the prescribed fingerprint form C24.
7 Those residing outside of the country can submit professionally fingerprinted forms.
8 Kenyan children under 18 should apply through their parents’ or guardians’ e-citizen accounts.
9 The C24 form, where fingerprints are taken, can be downloaded from the e-citizen portal.
10 It is advisable for residents in the city to seek this service at Huduma Centers to avoid long queues at the DCI headquarters.
Once generated, the certificate remains on the e-citizen account for six months, after which it will be removed. This resumption of services at the DCI is a welcome relief for many applicants seeking Police Clearance Certificates.
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